Bimafy Refund Protection
Section 1. Refund Protection (Domestic/Basic/Standard/Premium) - Domestic and International flights
1.1 General Definitions
i. Insured Person means a person who is a named passenger on a commercial flight ticket booking/PNR and opted for this insurance coverage while booking the flight ticket.
ii. Immediate Family Member means Spouse, Child(ren), Parents, Siblings, and Parents in Law of the Insured Person.
iii. Common Carrier means any Scheduled Airline, which is operating under a valid license from the relevant authority for the transportation of fare paying passengers.
1.2 Eligibility and Terms
All insurance coverage shall be applicable for the Insured Persons who have been registered or enrolled under the group insurance policy through this digital insurance subscription (the Service) while purchasing an Air Ticket from an approved air ticketing agent. Only the Insured Person(s) shall be under the insurance coverage with a valid air ticket booking with certain provisions, and limitations as per the following:
- Insured Person must be a Bangladeshi national aged above 18 years at the time of subscription. If an Insured Person is aged below 18 at the time of subscription then a parent or legal guardian must accompany him/her during the travel with a separate insurance subscription for the parent/legal guardian.
- Insurance coverage shall commence from the date of ticket purchase and shall cease on the last flight date as per the flight ticket booking or on an occurrence of a claim, whichever is earlier.
1.3 Limit of Cover
| Plan Variants | Scope of Cover | Sum Insured/Coverage |
|---|
| Refund Protection – Domestic | Domestic Flights | Up to BDT 2,500 |
| Refund Protection Basic | International Flights | Up to BDT 17,000 |
| Refund Protection Standard | International Flights | Up to BDT 23,000 |
| Refund Protection Premium | International Flights | Up to BDT 29,000 |
1.4 Limit of Liability
Indemnity or benefit payable by the Company under this Policy for any loss in respect of any 1 (one) Insured Person shall not exceed the Sum Insured amounts as stated on the above table under Limit of Cover.
1.5 Covered Expenses
Any Non-Refundable portion of the Air Fare and Services Charges by the air ticket issuing Agent due to the following:
- Air Ticket reissue/cancellation due to an Eligible Reason (Covered Events)
- No-show at the scheduled flight departure due to an Eligible Reason (Covered Events)
1.6 Covered Events
The Company will reimburse Covered Expenses up to the Sum Insured amount in the event of cancellation or reschedule of trip prior to commencement of such trip due to the following Eligible Reasons:
- Insured Person’s death or hospitalization due to illness/injury which was not anticipated at the time of purchase of this Policy.
- Death or hospitalization of Immediate Family Members of the Insured Person due to illness/injury which was not anticipated at the time of purchase of this Policy and which requires Insured Person’s presence.
- Occurrence of a natural disaster which prevents the Insured Person to board the flight. This coverage will not apply if the natural disaster has been forecasted or a storm has been named prior to purchase of this Policy.
- Natural Disaster at the site of destination that renders the destination accommodations uninhabitable. This coverage will not apply if the natural disaster has been forecasted or a storm has been named prior to purchase of this Policy.
- Widespread labor strikes acknowledged/published by Public Authority, which the Insured Person could not reasonably avoid or plan ahead in time.
- Travel restriction/ban caused by Government regulations/control which the Insured Person could not reasonably avoid or plan ahead in time.
- Cancellation/delay (resulting in a No-show) by Common Carrier due to:
- Inclement Weather
- Strike or other job action by employees of Common Carrier
- Equipment failure of Common Carrier
- Operational reasons at the departure airport due to air traffic restrictions
- Operational reasons of Common Carrier by which Insured Person is traveling outside of Bangladesh or returning to Bangladesh or traveling between any two international destinations
- Serious damage to the principal residence of the Insured Person due to fire, flood, or similar natural disasters requiring Insured Person’s presence on the premises.
- Insured Person being kidnapped, detained, quarantined, or subpoenaed to attend a civil proceeding which was not anticipated at the time of purchase of this Policy.
- The transportation means using which the Insured Person was traveling to reach the departure location of the scheduled flight is involved in an Accident, which prevented boarding the flight.
- Insured Person having a previously approved military leave revoked or experiencing a military reassignment (applies only for defense professions).
- After three (3) years of continuous full-time employment, the Insured Person being terminated or laid-off by the employer where the Insured Person is not at fault.
1.7 Exceptions
This Policy does not cover:
- Any loss compensated by the Common Carrier/Ticketing Agent and refundable portion of the expenses
- Any facts or matters causing the delay/cancellation which was publicly announced in advance, and which the Insured Person was aware or reasonably should have been aware prior to the booking
- Late arrival at the airport after the official check-in time (except due to an eligible reason)
- Any air-fare difference due to Air Ticket rescheduling
- Visa refusal, or change of mind
- Bulk booking/group tickets
- Any criminal/illegal activity/felony
- Any political strike/riot/possession
- Any terrorist activity, war, invasion, act of foreign enemy, mutiny, civil war, war-like operation, rebellion, revolution, insurrection, conspiracy, military or usurped power, martial law
- Ionizing radiations or contamination by radioactivity or any nuclear explosion
- Epidemics/pandemics
- Any effect of a source of radioactivity
- Any consequential losses and legal liabilities
- Any disputed booking/cancellation
- Bankruptcy of the Airline/Ticketing Agent
1.8 Claim Documentation
Insurance claims must be submitted with all required documents within 15 days of the Covered Event using the claim portal on the Bimafy Website/Mobile App.
- Copy of passport/visa with entry & exit stamp (where applicable)
- Copy of Air Ticket & Boarding Pass with original itinerary
- Details/supporting documents of refunded amounts
- Medical records/Death certificate of Insured Person or Immediate Family Member
- Proof of relationship with the Insured Person
- Other relevant supporting documents
1.9 Basis of Claim Settlement
All claims shall be settled in equivalent Bangladeshi Taka up to the Sum Insured/Coverage amount. Currency conversion rates shall be determined by the exchange rates declared by the Central Bank of Bangladesh on the first date of occurrence of the Covered Event.
1.10 Misrepresentation and Frauds
The coverage shall be void if there are any concealed or misrepresented material facts or circumstances on the application in obtaining the Policy. The Company has the right to cancel this Policy upon ten (10) days written notice for discovery of fraud or material misrepresentation made by the Insured Person.
Section 2. Claim Decision and Settlement
Claims for financial compensation can be submitted using the dedicated online claim platform by providing necessary information and attaching relevant documents.
Insurance claims must be submitted within 15 days of the Covered Event.
Email claims to: claims@bimafy.com
All claims are subject to verification by Insurance Partner and settled within ten (10) working days after receiving all necessary documents.
Section 4. Privacy Terms
Introduction
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